New Delhi: You may have gone through cases in which online shopping went wrong. In a recent case, a resident of Ghaziabad was left baffled after ordering a smartphone worth Rs 22,000 from Flipkart on March 28. The customer alleges that he receives stones instead. The man's excitement turned to disappointment upon unboxing the package.
Return Request Rejected
Upon discovering the unexpected contents of the package, the man attempted to return it, but his efforts were thwarted as Flipkart rejected his return request. (Also Read: 5 Financial Changes Coming In April 2024: Here's All You Need To Know)
The company's refusal to accept the parcel left the customer frustrated and he took to X (Formerly Twitter) to share his experience. Here below is the post of the customer: (Also Read: New Tax Rules From April 1: Did You Know About Basic Exemption Limit? Check Here)
A #Ghaziabad resident claims he ordered Mobile phone worth Rs22,000 through @Flipkart but instead received stones! Victim claims courier refuses to take back the parcel. So much so for #onlineshopping #onlinefraud @_Kalyan_K #India #mobilephone #infinix @InfinixIndia pic.twitter.com/OkfnMRQ7ma
— AbhishekPatni (@Abhishek_Patni) March 29, 2024
Flipkart's Response
In response to the incident, Flipkart replied on the matter on X. The company issued an apology, expressing regret over the mishap. The company assured the customer of their commitment to resolving the issue promptly.
Flipkart's statement read, "We'd never want you to receive anything other than what you ordered and are deeply sorry for this occurrence. To provide further assistance, kindly share your order details with us privately to ensure confidentiality. We await your response."
We'd never want you to get anything but what you ordered and are extremely sorry about this instance. To assist you further, kindly provide us with your order details via private chat so that they remain confidential here. Awaiting your response. (1/2) https://t.co/8XaOc0Dxcw
— FlipkartSupport (@flipkartsupport) March 29, 2024
Flipkart Urged Customers To Be Careful
Additionally, Flipkart cautioned customers against engaging with fake social media handles impersonating the brand. The company urged customers to remain vigilant and refrain from interacting with such fraudulent accounts to safeguard their online interactions.
Please do not respond to fake social media handles impersonating our brand to safeguard your interactions. (2/2)
— FlipkartSupport (@flipkartsupport) March 29, 2024
